Standard License Contract

Standard license framework used for commercial agreements with customers. The structure adapts to segment (pharma, hospital, insurance) but follows a consistent base model with these core elements:

• Set-up fee (one-time): covers integration, training, and onboarding
• Recurring license fee (annual): tiered by usage volume (patients, requests, or sites)
• Duration: typically multi-year with annual renewal clauses
• Data processing: GDPR-compliant, with data residency options
• Service levels: 99.5% uptime commitment, support SLAs
• Termination & data return: standard 30-day notice with full data export

The detailed pricing tiers and clauses are documented in the spreadsheet below. Individual contracts may include negotiated variants (volume discounts, custom integrations, etc.).